Frequently Asked Questions

Covid-19 Policy

Clients must be fully vaccinated and provide proof of vaccination (or approved exemption) upon check-in.

What should I do before my first class?

You will be asked to complete a medical history prior to your first class.  Please arrive a little earlier to complete the form and discuss any areas of concern with your instructor. Based on your answers, we may require your doctor to provide us with medical clearance before you attend. Check the risk stratification at the base of the form for details or give Fiona a call on 0427 505 197.

What should I wear and bring?

It’s best to wear loose or stretchy clothes that are comfortable and allow you to move freely. For safety and hygiene, socks (preferably with grip) must be worn for Pilates. Drink bottle (plastic or metal) and small towel are highly recommended. We have a change room and toilets on-site. Filtered drinking water is available.

 

What is studio etiquette?

  • Arrive 10 minutes early You'll enjoy class more for feeling unhurried. All classes start promptly.

  • Mobile phones Please switch phones to silent (non-vibrating) mode. Yogis, meditators and other practitioners may be using other rooms within the studio.

  • No shoes We all love a clean and safe place to practice. Please remove shoes at the door.

  • No glass If you bring a drink into class, please use a metal or plastic drink container. Broken glass is a hazard for bare feet.

  • Pilates socks Socks (preferably with grip) must be worn for safety and hygiene. A variety of grip socks can be purchased at the studio.

  • Hygiene Please wipe down your Reformer bed at the end of each class. 

  • Personal belongings We recommend taking your valuables with you into class. Just make sure your mobile phone is off.

  • Little people As much as we love to see the extensions of you, mobile babies and toddlers are not permitted into the Pilates studio. There are lots of moving parts on the Reformers where little fingers and toes can easily get caught. 

How often should I come?

​For peace of mind and mental wellbeing The well-documented anti-depressant and anxiety-reducing effects of exercise last about 24 hours, so your mental wellbeing will be greatest with daily exercise practice.

For posture, flexibility and general strength We recommend attending 3 classes per week, spaced 1–2 days apart to allow for recovery.

For weight loss, fitness and serious strength You'll need to come 3–4 times per week, with sessions spaced 2–3 days apart ideally. For optimal weight loss you should also maintain a balanced diet but reduce your daily calories by 500 (the same number of meals but 25% smaller servings).

How do I book?

Download the Mindbody app and search for the Pilates & more page. You can use the app to book, waitlist, cancel or reschedule your classes. You can also view your schedule and update personal information, communication preferences and credit card details.

 

Waitlists

If a class is fully booked, you can join the waitlist and receive notification via SMS once you're placed in class. You can respond to the SMS with Y to accept your spot or N to pass your spot on to the next person on the list. This system works well so don't despair if your desired class is full, just use the waitlist. You'll most likely get in.

 

No-Shows & Late Cancellations

When people no-show for classes or cancel at the last minute, other clients often miss out.  For small and large group classes, you can cancel up to 2 hours prior to the class start time. If you late-cancel (less than 2 hours before the start of class) or no-show for class, you'll be charged for the class.

 

Repeated No-Shows & Late Cancellations

If you accrue 3 late-cancels or no-shows within a calendar month, your booking privileges will be suspended for 7 days and any classes you have booked will be automatically cancelled. You can still attend class, you just can't book. This policy is designed to allow for the normal ebb and flow of life while discouraging habitual snooze-button hitting.